Frequently Asked Questions
How much notice do you need to place an order?
I would prefer at least a one-week notice to ensure I have the availability, time, ingredients, etc., though I prefer at least a month during busy seasons (Spring, Fall, and the holidays)
What's the best way to place an order?
Click on the link below to directly order online. It automatically requires a week notice, so please contact me at 434-485-4957 if you need your order sooner. If you would prefer a customized order not found on the online ordering, please fill out a customized request form at the link below and I will have a quote for you within 72 hours!
What flavors do you offer?
Be sure to check out the Cake Options by clicking the button below. Current FEL client favorites are chocolate, carrot, vanilla, red velvet, and lemon! "Classic" flavors are vanilla and chocolate, and all other flavors are considered "specialty."
Do you offer dairy-free, gluten-free, and nut-free options?
YES, depending on the request!!! My chocolate dairy-free cake recipe was so good and well received that it became one of my go-to chocolate cake recipes! I can accommodate most allergies, though my kitchen is not set up for clients will Celiac, I do apologize.
How much cake or cupcakes should I order?
It can be very tricky to figure out exactly how much cake to provide for any function. We all know that some guests won't eat cake, some guests won't show up, and then there's some who will indulge on more than one slice or cupcake (no judgement here!). I would highly recommend to use the graphs found at the bottom of the page at the button below. These will help you visualize how many servings you will need, and there's a video to show you different ways to cut the cake to extend the servings!
What are you prices?
What forms of payment to do you accept?
If you place an online order, there will be options to pay with a credit card or PayPal.
If you receive an invoice for a customized order, there will also be links to pay via credit card or PayPal, but you'll also have the option to request a link to pay via Cash App or Venmo.
As of January 1st, 2024, checks will no longer be accepted, and if you really, really, really want to pay with cash, you will have to bring the payment directly to the baker at least one week before your order is due.
When is payment due?
Payment is due one week before your order is due, and ALL wedding orders are due one month before the Big Day. See Weddings for more details.
Do you deliver or offer pick-up?
Starting January of 2024, pick-ups and delivery are the only two options.
FREE pick up is available from:
-
Goodwill (22103 Timberlake Road, Lynchburg) M-F, 3-6:00 pm, Saturday 8 am - 2 pm, Sunday, as requested
Delivery fees are based on time spent driving to and from your requested location, charged at $15/hour or whatever percentage of an hour it will take (twenty minutes total to and from = 20/60 = 1/3 = $5 charged)
I schedule most quotes to be due at least two weeks prior to the due date, sometimes more if it's during a busy season or that date is almost full. This is to ensure enough time for the order to be scheduled and planned in advance.
Do you offer cake tastings?
Yes! If you click the button below, it'll take you to the wedding sampler section to purchase online.
Is my payment refundable?
Orders become non-refundable if cancelled within seven days of your order's due date. As I am a small business, I order ingredients early, sometimes weeks in advance, depending on item and availability. I fully understand that events get cancelled, people get sick, etc. I will do my best to accommodate special circumstances, but if an order is cancelled within a week, there will be a credit available to you to use in the future.