Frequently Asked Questions
How much notice do you need to place an order?
A minimum of two to three weeks is ideal. I would prefer four to five weeks to ensure I have the availability, time, ingredients, etc., though I prefer longer during busy seasons (Spring, Fall, and the holidays)
What's the best way to place an order?
Click on the link below to directly order online. It automatically requires a week's notice, so please contact me at elyssa@frosteatlove.net if you need your order sooner. If you would prefer a customized order not found on the online ordering, please fill out a customized request form at the link below, and I will have a quote for you within 72 hours!
What flavors do you offer?
Be sure to check out the Cake Options by clicking the button below. Current FEL client favorites are chocolate, carrot, vanilla, red velvet, and lemon! "Classic" flavors are vanilla and chocolate, and all other flavors are considered "specialty."
Do you offer dairy-free, gluten-free, keto, and nut-free options?
Depending on the dessert request, I can provide dairy-free, gluten-free, and nut-free options. I do not offer keto options or vegan options at this time. I can accommodate most allergies, though my kitchen is not set up for clients will Celiac.
How much cake or cupcakes should I order?
It can be very tricky to figure out exactly how much cake to provide for any function. We all know that some guests won't eat cake, some guests won't show up, and then there's some who will indulge on more than one slice or cupcake (no judgement here!). I would highly recommend to use the graphs found at the bottom of the page at the button below. These will help you visualize how many servings you will need, and there's a video to show you different ways to cut the cake to extend the servings!
What are you prices?
Prices start at $25 for 4" mini/smash cakes and $26/dozen for unfilled cupcakes. Click the link below to get more pricing details, and Email me at elyssa@frosteatlove.net for dessert buffet pricing:
What forms of payment to do you accept?
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If you place an online order, there will be options to pay with a credit card or PayPal.
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If you receive an invoice for a customized order after approving the quote, (1) there will also be links to pay via credit card or PayPal AND (2) at the bottom of the invoice you'll see the names to pay via Cash App or Venmo {only pay the subtotal WITHOUT the fees if paying with Cash App or Venmo- no fee refund will be granted after 10/2/24}
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As of January 1st, 2024, checks will no longer be accepted
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If you really, really, really want to pay with cash, you will have to bring the payment directly to the baker at least one week before your order is due.
Do I have to pay a deposit?
A deposit, equal to 50% of the invoice total, is required for all new clients and orders over $100. If you would prefer to pay the entire invoice when you pay the deposit, please let me know so that multiple invoices don't have to be sent. Once the deposit is paid, you'll receive another email with the invoice that now reflects your payment, as well as your balance due.
When is payment due?
Payment is due one week before your order is due, and ALL wedding orders are due one month before the Big Day. See Weddings for more details.
Is my payment refundable?
Non-wedding orders become non-refundable within seven days of your requested due date. Wedding orders are refundable up to 30 days before the Big Day. As I am a small business, I order ingredients early, sometimes weeks in advance, depending on item and availability. I fully understand that events get cancelled, people get sick, etc. I will do my best to accommodate special circumstances, but if an order is cancelled within a week, there will be a credit available for you to use in the future. Please reach out if needed!
Do you deliver and/or offer pick-up?
YES! FREE pick up is available from Goodwill (22103 Timberlake Road, Lynchburg)
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Wednesday - Friday: 3 - 6:00 pm
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Saturday 8 am - 2 pm
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Sunday, as requested/available
Delivery fees are based on time spent driving to and from your requested location, charged at $20/hour or whatever percentage of an hour it will take (thirty minutes total to and from = 30/60 = 1/2 = $10 charged). As I am a Navy brat, I still absolutely LOVE to travel, so while I don't mind driving, I don't recommend requesting a delivery of more than four hours from Lynchburg, Virginia.
I schedule most quotes to be due at least two weeks prior to the due date, sometimes more if it's during a busy season or there are multiple requests on the same date. This is to ensure enough time for the order to be scheduled and planned in advance.
Do you offer cake tastings?
Yes! If you click the button below, it'll take you to the wedding sampler section to purchase online.